Surex nominated for The Versature Award for Digital Innovator of the Year
Surex is up for the Versature Award for Digital Innovator of the Year!
We're so excited to announce we're up for the Versature Award for Digital Innovator of the Year by the Insurance Business Canada Awards. This award recognizes the overall use of digital platforms and technology solutions that has demonstrated positive outcomes over the past year. The winner of this award has a clear narrative that demonstrates the needs identification process for implementing technology, aligns with the use of technology over the organization's business goals, and creates efficiencies and cost-savings gained from the use of technology.
In 2020 Surex is focused on improving efficiencies and building tools that will position the business to increase it’s scale at a more rapid pace, and investing in AI and automation moving forward.
“Pulse”, an AI-based monitoring system for policy renewals is a bold industry leading technology that will allow clients of Surex who’ve bundled policies to receive free monitoring of their renewal premiums. If we detect savings in the Marketplace, Pulse automatically quotes policies with other insurance providers to maximize savings and ensure Surex clients never pay more than necessary.
The second innovative feature is a back office automation system called “Athena”. Athena allows daily mundane tasks to be automated and removes manual repetitive tasks from our employees’ workload. To date we have automated over 40% of our tasks and are looking to raise this number to over 85% by the end of 2020.
The third feature allows clients to manage and make changes in real time as currently in our industry every change to a policy must be done by a person at a brokerage. With” MySurex 24/7” we are developing a self-serve system allowing clients to change vehicles, drivers, coverage or add new risks to their policies and receive instant proof of insurance. AI is driving the decision making process so we do not open ourselves up for mistakes that clients make that can lead to E&O exposure. Technology has been the focus of the brokerage since its beginnings. When Miller and Alston first started the business, they scoured the market trying to find a software that would let them do business the way customers wanted. In order to do that though, the team had to hire their own developers to build their own products to control the consumer experience from A to Z.