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We believe in helping Canadians find the right insurance at the best price, while providing exceptional customer service.

Our Mission Statement

At Surex, we’re revolutionizing the insurance industry by providing customized insurance solutions, and exceptional service, to our clients through a digital first experience.

Our advisors strive to exceed expectations by delivering an authentic and personalized experience to Canadians shopping for auto, home, business, condo/tenant insurance, and more. 

The team at Surex believes innovation is key to doing this. We leverage the latest technology to streamline processes and create efficiencies for our customers, utilizing both artificial intelligence and the best insurance quoting technology .

Most importantly, we are committed to giving back to our communities by supporting causes that matter to our clients and our team.

As Canada's leading online insurance brokerage, we are dedicated to making insurance simple, transparent, and accessible to everyone.

Our Core Values

Be Authentic
Be Authentic

At our core, authenticity guides us, fostering trust with every customer. Sincere, transparent interactions drive meaningful relationships and positive experiences.

Do More with less
Do More with less

We innovate for efficiency, prioritizing customer-centric solutions to deliver exceptional value while conserving resources effectively and sustainably.

Embrace Change
Embrace Change

Change fuels growth. With a focus on customers, we swiftly adapt to deliver innovative solutions, continuously evolving to exceed expectations.

Exceed Expectations
Exceed Expectations

We're driven to surpass expectations at every turn, ensuring every customer experience is exceptional. Going above and beyond is our norm, reflecting our dedication to delighting customers at every opportunity.

One Voice
One Voice

With "One Voice," we ensure unified communication, fostering trust and connection with every customer, regardless of the interaction's point person.

Results Driven
Results Driven

We're relentless in pursuing results, refusing to settle for stagnation. Our success fuels our drive for continuous improvement, ensuring we always push boundaries to better serve you, our valued customers.

Matt and Lance

Surex — A Canadian-made Success Story

Surex is proudly Canada’s largest digital insurance broker today, but its roots began in a small Canadian town. 

Founders Lance Miller and Matt Alston struck up a friendship as fellow business owners in Magrath, Alberta — population 2,400. 

Lance ran an insurance brokerage and Matt owned a direct marketing company. They decided to go into business together in 2005, first as a bricks and mortar insurance broker. This was a risky time to get into the business, as The Banking Act was revised to allow Canada’s major banks to enter the insurance industry.  

But Matt and Lance felt that Canadians would trust a broker to help them find the right insurance. After all, brokers work to compare the market for their clients while offering impartial advice.  

Their intuition was right and Surex continued to grow despite the new competition. As they gained more customers, Lance and Matt heard feedback from many that they wanted to be able to get their insurance online.  

The feedback was heard loud and clear and the duo moved to launch Surex online. Transitioning to an online business would also allow Lance and Matt to keep the business in Magrath as it grew. And so, they launched Surex’s beta website in 2012. 

Since then, Surex has grown rapidly and today, it is Canada’s largest digital insurance broker. 

Timeline

Who is Surex?

Leadership

Partnerships

Surex Awards and Recognition

Surex is proudly recognized within the Canadian insurance industry for exceptional service and innovation.

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Insbus
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globe and mail
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Insurance Business 2022
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Entrepeneur

Recent customer reviews

Barbara Elliott
5
I've always had service handled in a…

I've always had service handled in a good time frame. Changes for any vehicle paperwork has been done immediately.
I've never had a claim, so I can't comment on any handling in that nature.

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Michael Davies
5
Jessica - home and auto
Jessica has been nothing short of phenomenal throughout our insurance journey. As a long-time client for my auto insurance, I always appreciated her responsiveness and expertise — but when we became first-time homebuyers, she truly went above and beyond. Not only did she secure us an exceptional rate on our new home insurance, but she also managed to lower our existing auto insurance, saving us money at a time when every dollar counted. Her knowledge, attention to detail, and proactive approach made the entire process seamless and stress-free. What really sets Jessica apart is her unwavering dedication, especially during tough times. When we tragically lost a home, she handled everything with compassion, professionalism, and speed — guiding us through the claims process with care and clarity. And when we were ready to start fresh with a new home, she didn’t miss a beat. She started from scratch, made sure we were fully covered, and continued to support us every step of the way. Jessica isn’t just an insurance broker — she’s a trusted advisor, a fierce advocate, and a true partner in protecting your life and your future. I can’t recommend her highly enough. If you want someone who genuinely cares, acts with integrity, and delivers outstanding results, look no further. Thank you, Jessica — we’re so grateful to have you on our side!
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Lubov Obasi
5
I had great experience with Surex agent…

I had great experience with Surex agent when I needed to change my insurance policy quickly to accomodate my needs.
They were able to act fast as I requested and I appreciate it very much.
Great job!

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Grace McMahon
4
Nick is a great agent !
Nick is a great agent and is extremely knowledgeable and helpful for me as a first time home insurance buyer. He made the entire process of getting set up and going through my first few payments smooth and efficient. Any time I had any questions he responded to my text/call within 24 hrs!
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Line & Gary
5
We always get a prompt response from Jason
We always get a prompt response from Jason or one of his teammates. Our needs get resolved quickly and efficiently.we are very please with the service we get from Surex.
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Surex Insurance Tips & Advice

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