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We believe in helping Canadians find the right insurance at the best price, while providing exceptional customer service.

Our Mission Statement

At Surex, we’re revolutionizing the insurance industry by providing customized insurance solutions, and exceptional service, to our clients through a digital first experience.

Our advisors strive to exceed expectations by delivering an authentic and personalized experience to Canadians shopping for auto, home, business, condo/tenant insurance, and more. 

The team at Surex believes innovation is key to doing this. We leverage the latest technology to streamline processes and create efficiencies for our customers, utilizing both artificial intelligence and the best insurance quoting technology .

Most importantly, we are committed to giving back to our communities by supporting causes that matter to our clients and our team.

As Canada's leading online insurance brokerage, we are dedicated to making insurance simple, transparent, and accessible to everyone.

Our Core Values

Be Authentic
Be Authentic

At our core, authenticity guides us, fostering trust with every customer. Sincere, transparent interactions drive meaningful relationships and positive experiences.

Do More with less
Do More with less

We innovate for efficiency, prioritizing customer-centric solutions to deliver exceptional value while conserving resources effectively and sustainably.

Embrace Change
Embrace Change

Change fuels growth. With a focus on customers, we swiftly adapt to deliver innovative solutions, continuously evolving to exceed expectations.

Exceed Expectations
Exceed Expectations

We're driven to surpass expectations at every turn, ensuring every customer experience is exceptional. Going above and beyond is our norm, reflecting our dedication to delighting customers at every opportunity.

One Voice
One Voice

With "One Voice," we ensure unified communication, fostering trust and connection with every customer, regardless of the interaction's point person.

Results Driven
Results Driven

We're relentless in pursuing results, refusing to settle for stagnation. Our success fuels our drive for continuous improvement, ensuring we always push boundaries to better serve you, our valued customers.

Matt and Lance

Surex — A Canadian-made Success Story

Surex is proudly Canada’s largest digital insurance broker today, but its roots began in a small Canadian town. 

Founders Lance Miller and Matt Alston struck up a friendship as fellow business owners in Magrath, Alberta — population 2,400. 

Lance ran an insurance brokerage and Matt owned a direct marketing company. They decided to go into business together in 2005, first as a bricks and mortar insurance broker. This was a risky time to get into the business, as The Banking Act was revised to allow Canada’s major banks to enter the insurance industry.  

But Matt and Lance felt that Canadians would trust a broker to help them find the right insurance. After all, brokers work to compare the market for their clients while offering impartial advice.  

Their intuition was right and Surex continued to grow despite the new competition. As they gained more customers, Lance and Matt heard feedback from many that they wanted to be able to get their insurance online.  

The feedback was heard loud and clear and the duo moved to launch Surex online. Transitioning to an online business would also allow Lance and Matt to keep the business in Magrath as it grew. And so, they launched Surex’s beta website in 2012. 

Since then, Surex has grown rapidly and today, it is Canada’s largest digital insurance broker. 

Timeline

2011
Founded in Magrath, Alberta
2012
First Beta Site Launched
2016
Award - Startup 50 Canada's Top New Growth Companies
Surex placed 30th on the list
2017
Expanded Operations to Ontario
2018
Award - Growth 500
Canada's fastest growing companies award - placed 22nd overall
2020
Grew to a $100M book size
2021
- Nov 2021 - Strategic Partnership with iA Financial Group
- Award - CMA Marketing
- Surex makes thelist of 5-star brokerages
2023
- Award - CIO Award
- Award - Top Insurance Employers
- Award - IBC Best Insurance Employers Award

Who is Surex?

Leadership

Matt Alston

Matt Alston

COO & Co-Founder
Lance Miller

Lance Miller

CEO & Co-Founder
Sheila Baxter

Sheila Baxter

Senior VP, Technology Innovation
Rob Buchanan

Rob Buchanan

EVP, Marketing & Demand Generation
Matt Dillon

Matt Dillon

Executive Vice President
Sara Smith

Sara Smith

EVP, Finance
Ryan Kirk

Ryan Kirk

VP, Performance
Brian Tatum

Brian Tatum

VP of Business Development
Aaron Zaugg

Aaron Zaugg

VP, Client Experience & Internal Process
Alison Dmytryshyn

Alison Dmytryshyn

Director of Professional Development
Bobby Saini

Bobby Saini

Director of Business Intelligence
John Shmuel

John Shmuel

Director of AI Search and Content Strategy

Partnerships

Surex Awards and Recognition

Surex is proudly recognized within the Canadian insurance industry for exceptional service and innovation.

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Insbus
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in
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globe and mail
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Insurance Business 2022
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Entrepeneur

Recent customer reviews

Manal Farah
5
My experience with Surex is been for…

My experience with Surex is been for around 4 years. I am so thankful and especially to Devlin Bempong in Surex for his efforts in finding the right quote for my requirements.
Thank you Devlin!

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Donald McCargar
5
A huge thankyou to Surex Insurance and…

A huge thankyou to Surex Insurance and a special appreciation to Mariam Chouciar for arranging the package pricing for all my vehicle's. See you next year.

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Gratia Derm&HairEssentials
5
A painless process indeed!
It was exactly like Erich Rother, Licensed Insurance Advisor said, "A painless process." Fast, thorough, professional and extremely helpful. I couldn't ask for a better experience. Thanks again Erich! N.P.
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Debbie McRobb Upsdell
5
Ben makes this easy for people who…

Ben makes this easy for people who don’t understand insurance to get what they are looking for. He also helps fill in the gaps in things you didn’t know about. He’s also super patient.

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S. Clelland
5
Erich Rother works for you to get you the best coverage and price

Erich Rother was patient, creative and genuinely concerned about getting not only the most comprehensive insurance coverage but the best price available in a very volatile market. Exceptionally professional and thorough.

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Surex Insurance Tips & Advice

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