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A Canada Post service disruption is in effect and will impact the delivery of insurance paper documents.  Please contact your Surex Advisor for any questions you have regarding your policy.  Find your advisor.

Payments

If you have received a lapse notice or cancellation document, please contact your Broker to ensure coverage is still in force before making your payment.

You can pay your insurance premiums directly on your insurance company’s website. Please select the insurance provider to be directed to their payment pages. Please note our Brokers do not request and will not accept customer payments (such as e-transfers) that are sent directly to their individual employee email addresses. Your Broker can advise you on the proper payment processes.

Frequently asked questions about payments

When a monthly bank withdrawal is returned as non-sufficient funds (NSF), a special withdrawal notice is generated and sent to both you and your advisor to tell you when the fee will be withdrawn from your bank account.  

**It’s important to remember that the NSF fee withdrawal may be a separate withdrawal from your regular monthly withdrawal. 

A grace period is extra time an insurance company gives a policyholder to make a late payment without penalty and is often included in mortgage and insurance policies.  A grace period typically ranges between 15 to 30 days and is designed to help maintain continuous coverage, even if a payment is slightly delayed.  

Understanding the specific terms of your policy’s grace period is crucial to ensuring uninterrupted protection and avoiding any potential lapses or financial consequences.  

Each insurance company has its own payment policies. Multiple missed or late payments can result in policy cancellation, and repeated cancellations can significantly increase your future insurance rates. 

For example, if you’ve had two cancellations for non-payment within a 36-month period, you may no longer qualify for a payment plan and could be required to pay your full premium upfront until you’re outside that timeframe. Similarly, a returned payment on the first installment of a new policy can lead to immediate cancellation or additional restrictions on your account. 

To avoid these issues, it’s important to understand your insurer’s specific payment and cancellation terms. Speak with your insurance advisor to review your policy details, discuss flexible payment options, and ensure you stay protected without interruption. 

You can go to the Billing/Payment section on our FAQ page for more information.

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