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Types of travel insurance

Single-Trip

Single-Trip

Provides coverage for one trip while traveling outside your province or territory

Multi-Trip

Multi-Trip

Provides coverage for multiple trips while traveling outside your province or territory

All Inclusive

All Inclusive

Provides coverage for medical emergencies and trip cancellation / baggage delay

Trip Cancellation

Trip Cancellation

Provides coverage if your trip is cancelled or interrupted for a covered reason

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Nima Maham

National Coordinator of Professional Development

Nima

Travel Insurance FAQs

Travel insurance helps protect against the unexpected. A primary incentive to get travel insurance can be for emergency medical assistance. Without these benefits, you can easily spend over $5,000+ out-of-pocket for treatment and transportation expenses if something were to happen when you were out of the country.

Travel insurance can cover disruptions to your trip that may end up costing you a small fortune such as delayed flights, or an emergency trip home. You could lose the money you've already paid for the trip, and would have the added costs of paying for new bookings that having insurance could help with. It is even highly recommended if you go across the border for the weekend or even one day.

Travel insurance (typically) will not cover you if try to make a claim resulting from a sport or activity that isn't covered by your policy. This can apply to cover for injuries and illness (medical), as well as equipment loss/damage and any personal financial losses. Make sure you go over your policy especially if you plan on doing some excursions or other outdoor activities that you think the insurance coverage might be questionable on.

  1. Never buy from a travel agent, tour operator or airline speak to a licensed insurance advisor - like us! 
  2. Decide on the cover you need before shopping around and we can help you determine what you need.
  3. Be sensible about the excess.
  4. Check what is already covered by your home insurance policy or bank.
  5. Choose annual cover if you travel more than three times a year, as this is typically less expensive.

Yes, it is always recommended to get extra travel insurance. Provincial government health plans recommend additional travel insurance for out-of-province expenses they don't cover. You might be covered for some of the same services, but most likely not all of them. And, as a precaution, it's better to be safe than sorry.

Canadian provinces and territories have an agreement where the "host" province foots the bill for any necessary medical health care services and then gets reimbursed by the home province later - except in Quebec. But this doesn't mean you shouldn't get your own extra travel insurance, because depending on where you are, some services are simply not covered at all. Such services as: ambulance, hospital transfer, prescription drugs, transportation back to your home province and procedures not approved by your healthcare plan at home may not be covered. So, to be safe, it is recommended that you buy extra travel insurance even traveling within Canada because you just never know!

There are four important factors that can contribute to increasing your travel insurance premium. They include your age and health, the destination and length of your trip.

Like home and auto insurance, every insurance policy is different and what's covered depends on the product and how much insurance you want to buy. Here is what medical services would typically be included:

  • Emergency hospital and medical costs
  • Ambulance and air ambulance costs
  • Outpatient services
  • Physician and laboratory costs
  • Prescription drugs
  • Direct payment to the hospitals, whenever possible
  • Assistance with bringing a family member to your bedside
  • Return of your vehicle if you are ill and have to come home

These additional benefits may be included, but its best to check with your provider first, otherwise, it could be extra and not included:

  • Trip cancellation for non-refundable monetary losses
  • Trip interruption/disruption
  • Baggage loss, rental car damage, out-of-pocket expenses
  • Accidental death and dismemberment
  • Car rental insurance

Everyone is different and each policy is too, which is why it's important to know what you have coverage for. This will help you to avoid large expenses such as hospitalization and medical treatments needed outside of Canada. Here are some things you can check to see if your coverage includes, or has provisions for:

  • Pre-existing medical conditions
  • Medical evacuation
  • Repatriation in case of death
  • Adventurous and Extreme Activities: this is a tricky one as you may need to get more comprehensive coverage if you plan on taking part in high-risk activities while on your trip. Many policies don't cover "risky" activities such as skydiving, scuba diving, whitewater rafting, mountaineering or rodeo activities. It's best to check with your insurance provider if you plan to do any of these things.

So, it all depends on what you are traveling for and what you plan to do that would determine the amount of coverage you need. Talk to a Surex insurance advisor who can help you choose what is right for you and make you sleep easier at night knowing you are covered while away from home.

There are many different insurance providers and some are better for certain things, such as CAA being a good choice for families, or Blue Cross is good for seniors and retirees. You can generally go to your bank, CAA, Blue Cross or your credit card may offer travel insurance. Contact a Surex insurance advisor, we also offer travel insurance, so if you are already a client we can look into bundling it with your other services to save you more money.

You can buy travel insurance through your:

  • travel agent
  • insurance broker
  • employer’s insurance provider
  • credit card company

It's always a good idea to carry a credit card in your wallet for emergencies and most credit cards in Canada have some form of basic travel insurance coverage but it most likely won't be enough if anything were to happen. Different credit cards vary in what they cover, so you'd have to inquire about what they offer. It may only be for trip cancelation/disruption or lost luggage. That being said, it's best to get separate insurance for all your travel insurance needs (mostly coverage that includes medical because again, it's highly unlikely that your credit card has any sort of medical travel insurance coverage) and keep your credit card insurance as extra bonus. It's advised to not rely solely on your credit card to take care of all your travel insurance needs. Talk to a Surex dedicated insurance advisor who can get you the right coverage for your next trip!

Some credit cards, for example, only offer coverage when you pay for your trip on your card, or charge a certain percentage of trip expenses to the card for them to take action and consider a claim. Always read the fine print to be sure what you are getting before you leave on your trip.

It is recommended that you check the trace advisories website at least twice - when you are planning your trip and just before you go. But, if you have booked a long way in advance, it is always good to check again in between for any changes! (for example, if you booked 12-months in advance check every few months as well). Your insurance company will not pay for any medical claims if the government has issued a travel advisory for your destination.

If you have to travel abroad during the pandemic, it is best to check with your insurance provider to go over your coverage as many rules and regulations have changed to reflect the Covid-19 situation that we are facing right now. Things will continuously change and be edited, so make sure to stay current with the travel regulations on an ongoing basis while you travel during this time. Here are some items you can go over and check off your list:

  • Make sure you are covered for Covid-19 related medical expenses (as well as other non-covid-19 emergency-related expenses.
  • Trip interruptions
  • Find out if you are covered for the entire length of the trip, that there are no limitations after departure (could have extended costs)
  • Find out if you are covered for any quarantine costs if you happen to get infected with the virus while on your trip
  • Find out if you are covered for extended stays outside of Canada - if something were to happen and you couldn't leave at your original date

*And always be aware at this unstable time that there are limited flights should you need to return to Canada for medical care.

Our Reviews

Carmelo Almanzar
5
Excellent Experience

I had an excellent experience setting up the insurance for my first car with Ashley at Surex. She was fast, professional, and incredibly helpful every step of the way. Ashley made the process smooth and stress-free, answered all my questions promptly and found me a great price. Highly recommend her for anyone looking for outstanding and reliable insurance service!!!!

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kamil siddiqui
5
Great Service
I've been with Surex for 2 years now and the customer service is amazing. Ashley has always been there to answer any of my questions and gets everything done super fast. I have no complaints.
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Paul S
5
I have nothing but exceptional

I have nothing but exceptional service from Ashley Bushfield at Surex, quickly responds and takes cares of anything I need for my insurance needs… prices are amazing too… thanks for everything you do!! Highly recommended!!

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sherri descheneaux
4
Mostly great help but I feel when your…

Mostly great help but I feel when your contract wasn’t renewed for car insurance contacting your customers by email should have at least should got a phone call to their customers when the email wasn’t acknowledged by customer for whatever reasons… but something as important as having no insurance should have required a phone call by the company and the broker should have an alternative option for it’s customers

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Aziz
5
I had a great experience with Ashley at…

I had a great experience with Ashley at Surex. She was able to get me insured the same day and sent over my policy right away. The process was quick, and smooth. I’m very happy with the quality of her work and the service, I’d definitely recommend Ashley and Surex to anyone in Ontario looking for reliable insurance.

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