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FAQ

General

How long will it take for my first insurance payment to be withdrawn?

Each insurance company has different time frames and regulations for processing insurance payments. It is safe to expect your first payment to be within three weeks.

How long do I need to be insured with Surex before I can apply for an insurance discount?

Upon joining Surex, you are eligible to be a candidate for insurance discounts. Visit the appropriate section to see the discounts available to you.

What type of payment plans are available to me?

Payment plans will vary, depending on the company that best meets your insurance needs. All companies should have monthly withdrawal as a payment option. Other options may include annual payment, semi-annual payments, and quarterly payments.

How do I get an insurance quote?

1. Enter information - Fill in the online quote form. Once your information is entered, you will be assigned a personal Insurance Advisor. The form takes less than five minutes to complete. Forget a detail? That is fine. The system will allow you to modify your information, at any time.

2. Compare offers - Once your information is complete, our system immediately searches for the cheapest insurance quotes available to you. You will receive up to 10 quotes, from Canada's most renowned insurance providers, to find the cheapest rate available to you. Compare the details and choose the quote that

Customer Service

Where is Surex located?

Our head office is in Magrath, Alberta. Being an online brokerage, we do not have customer service offices. 

How do I contact Surex?

We are available across a variety of platforms, to make your life simpler.

Toll-free phone: 1-855-MY-SUREX (1-855-69-78739)
Email: support@surex.com
Facebook: facebook.com/surexinsurance
Twitter: @surexinsurance

 

Surex is web-based. How do I file a claim?

You can file a claim 24/7 on our website, email us at support@surexdirect.com, give your Advisor a call or post on our Facebook page. Most clients find that dealing with us is much easier than a traditional broker because you, the client, get to choose how you want to communicate.

What are Surex's business hours?

Our brokers are available, by phone, 9am-5pm Monday through Friday.  We have offices in Nova Scotia, Ontario, and Alberta so we should have your time zone covered! Also, being web-based, you can shop our policies online 24/7 - we never close. Your questions are of utmost importance to us, so don't be afraid to leave a message, send an email, post on our Facebook page or send us a tweet.

Buying Online

Is my information secure?

Yes. We do not sell or distribute information, so you'll never have to worry about getting contacted from third parties. In this sense, we are more secure than many traditional brokerages.

Can I buy my insurance without talking to a person?

Yes. Once you have entered your information online, as long as our system is able to process it, you'll be on your way. Afterward, a Surex Licensed Insurance Advisor may reach out to you to verify your information and welcome you to Surex.

How do I get my pink card?

Once you finish purchasing your insurance policy, you'll have access to your personal account with 'My Surex' 24/7. Here, you can print your pink card, make changes to your policy and double check your price on renewal.

What is an affiliate code?

We like to give back to the communities and organizations that support us. An affiliate code allows us to see what organization put you in contact with us, so we can give back to them. Even if you do not have an affiliate code, a percentage of your business will still go to a Canadian charity.

How do I cancel my old policy?

Simply, fax or email a signed letter to your former broker/company. Be sure to include your full name, policy number and the date you wish to cancel. We believe in making things as easy as possible for our customers, so give us a call and we'll help walk you through the process.

What if Surex doesn't beat my current price?

If this happens, please click the 'Policy Pat Down' request at the bottom of your compare quotes page. We will have one of our Advisors to review your quote manually and contact you directly. As long as your information is accurate, we should be able to get you your best price.

What insurance policies can I bundle?

Any combination of vehicles and home insurance can be bundled. Speak with your Advisor to get a quote and find out how easy it is to save money through bundling.