Paul Powell

Paul Powell was nothing but helpful....he really listened to my concerns and questions and answered them with knowledge and understanding of my situation. He was very friendly and I am so pleased I was found a much better price on my car insurance compared to other companies! I would highly recommend this company and will continue to use them myself in the future. Thanks again, you did not disappoint.

We contacted Surex for help with obtaining Home Insurance. Paul Powell responded and although we played tag a bit we finally connected. By then our time frame was getting narrow. Paul was tremendously understanding about our situation and worked with us to secure the coverage. I had to go outside to check out our Oil Tank (we live in Nova Scotia), I walk very slow and with a cane due to health issues, he stayed talking to me and he was very patient. We had to complete a couple of things to secure the insurance and with his expert guidance and help we did. He answered our questions and didn’t make us feel stupid, he probably answers hundreds of questions a day. When everything was taken care of, Paul called back to confirm the price and it was better than quoted. He also followed up with email information and a final phone call. We feel that he was professional, thorough and very customer-focused. In fact, when our car insurance is due we will be switching companies. The ones we were dealing with here in Nova Scotia, had taken almost 2 weeks with no communication only to tell me that they couldn’t help us. I have already recommended Paul to someone else who is in need of insurance. Thank you for the opportunity to share our thoughts on the great customer-focused service.

I was given a quote that was well below what I was paying, Paul was very patient with me while trying to get the information he required, after signing the documents he had no issue rewriting to change my payment date, overall very impressed with the service I received.

Paul Powell was pleasant, professional and very detailed in his delivery of the insurance policy I was making inquiries about. He was able to answer all questions I had re same, and his manner was patient and polite. I did not feel rushed at all and the whole telephone conversation was pleasant. I would highly recommend him to friends and family and want to assure you, that he is an asset to your company.